Support
Frequently Asked Questions
Quick answers for shopping, shipping, wholesale access and custom pearl projects.
How do I choose between Akoya, Tahitian, South Sea and Freshwater pearls?
Start with the look, size, color and budget you want. The Pearl Type guide explains the main differences, and each product page lists the available specifications for that item.
Compare pearl types →Where do I find size, quality, shape and color information?
Product pages show the customer-facing specifications available for the selected item or variant. For a matched set or unusual requirement, contact Will Pearl before ordering.
How is shipping calculated?
Economy, Standard and Express shipping are available during checkout. Retail orders of $75 or more qualify for complimentary Economy Shipping; approved trade accounts use their tier threshold.
Shipping & returns →What if I need return or refund help?
Contact Will Pearl with your order reference so the team can confirm eligibility and provide the appropriate return or refund instructions for your order.
Contact support →How do wholesale accounts work?
Submit a wholesale application. Once approved, sign in with the matching customer email to activate your trade tier and Quick Order access.
Apply for wholesale →Can I request custom drilling, matching or sourcing?
Yes. Send the pearl type, size, quantity and project requirements so Will Pearl can review availability and custom service options.
Request a quote →How should I care for pearls?
Keep pearls away from harsh chemicals, wipe them gently after wear and store them separately from harder jewelry that can scratch the surface.
Pearl care guide →